Refund policy

Nomad Strength Co. (Nomad Sport Supplies SPC) — Kuwait

Contact us:

WhatsApp is the quickest way to reach us and the best way to start a return. Send us your order number and we will take it from there.

1. Your Right to Return (14-Day Withdrawal Right)

In accordance with Kuwait's Consumer Protection Law No. 39/2014 and Amiri Decree-Law No. 10 of 2026 regulating digital commerce, you have the right to withdraw from your purchase within 14 calendar days from the date you receive your order, without needing to provide a reason.

You may choose between:

  • A full refund to the original payment method used at checkout
  • An exchange for another item (subject to availability)
  • Store credit, if you prefer this option

The choice is yours. Refunds are issued in full, at no additional cost.

2. How to Start a Return

Contact us before sending anything back. Items returned without prior approval cannot be accepted.

  1. Message us on WhatsApp at +965 4111 0200 (preferred), or email sales@nomadstrength.co
  2. Send your order number, the item you wish to return, and a photo of the item in its packaging
  3. We will confirm your return and send you collection or drop-off instructions

3. Conditions for Return

To be eligible for a return, exchange, or refund:

  • The item must be unused, unworn, and in its original condition
  • The item must be in its original packaging with all tags, manuals, fixings, and accessories intact
  • Equipment must be unassembled, or returned in the condition it was delivered in. Equipment that has been installed, bolted down, or used on a training floor is no longer in original condition
  • Footwear may be tried on indoors on a clean surface, but shoes showing outsole wear, scuffing, or floor marks cannot be returned
  • You must contact us before sending the item back via WhatsApp +965 4111 0200 or email sales@nomadstrength.co

4. Items Exempt from Return

The following cannot be returned or exchanged unless they arrive damaged or defective:

  • Socks and any garment worn next to the skin, on hygiene grounds, in line with Ministry of Commerce and Industry guidance
  • Custom and made-to-order items, including custom gym fit-outs, bespoke colourways, custom branding, and anything produced to your specification through a quotation
  • Special orders brought in from a manufacturer specifically for you and not held as stock
  • Event tickets and entries, unless the event is cancelled by the organiser
  • Gift cards

If an exempt item arrives damaged or defective, your full statutory rights to refund or replacement still apply.

5. Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us within 14 days of receipt via WhatsApp +965 4111 0200 (preferred) or email sales@nomadstrength.co
  2. Send photographs of the damage or defect, and of the outer packaging if it was damaged in transit
  3. We will arrange a free replacement, repair, or full refund, including all return shipping and collection costs

Please inspect large equipment deliveries before the driver leaves and tell us straight away if anything is wrong. It is much easier to resolve on the day.

6. Return Shipping and Collection

  • Damaged or defective items: we cover all return shipping and collection costs
  • Standard 14-day returns (change of mind): the customer is responsible for return shipping or collection. The product refund is issued in full without deduction
  • Exchanges: the customer covers shipping for the replacement item
  • Heavy or bulky equipment: racks, rigs, machines, and plate sets cannot go through a normal courier. Message us on WhatsApp and we will quote the collection cost before you commit to the return, so there are no surprises

7. Refund Processing

  • Refunds are processed within 14 days of us receiving and inspecting the returned item
  • Refunds are issued to the original payment method used at the time of purchase (KNET, credit card, and so on)
  • If you prefer store credit instead of a refund to your original payment method, please let us know in writing — this is your choice, not our default
  • Once we have issued a refund, your bank or card provider may take a few additional working days to post it to your account

8. Exchanges

The fastest way to get the item you want is to message us on WhatsApp at +965 4111 0200. We will reserve the replacement for you where stock allows and arrange the swap in a single trip, rather than you waiting for a refund before reordering.

9. Order Cancellation Before Shipment

You may cancel your order at any time before it has been dispatched by contacting us on WhatsApp or by email. Once dispatched, your order falls under the standard 14-day return policy.

Pre-orders may be cancelled at any point before the item ships, with a full refund. We will tell you the expected arrival date when you order and message you if it changes.

10. Sizing and Specification Help

To help you order correctly the first time, please refer to the sizing guide and specifications on each product page. If you are unsure about a shoe size, a bar diameter, a rack footprint, or whether something will fit your space, message us on WhatsApp at +965 4111 0200 before ordering — we are happy to advise.

11. Faults Appearing After 14 Days

The 14-day withdrawal right covers change of mind. If a manufacturing fault appears later, that is a separate matter and we will still help. Send us photographs and your order number on WhatsApp and we will assess it with the manufacturer and set out your options.

12. Errors in Electronic Contracting

If a technical error occurs during checkout (incorrect price, incorrect quantity, and so on), you have the right to cancel or amend the affected portion of your order in accordance with Decree-Law No. 10/2026.

13. Disputes

In the unlikely event of a dispute that we cannot resolve directly, you may contact:

  • The Consumer Protection Department, Ministry of Commerce and Industry, Kuwait
  • The Digital Commerce Dispute Settlement Committee established under Decree-Law No. 10/2026

We always try to resolve issues directly first — please reach out on WhatsApp at +965 4111 0200 and give us the chance to make it right.